FAQ

Is there a matching water bowl? 

We plan to release a stainless steel Fluff Trough water bowl insert in 2020. We will start taking pre-orders soon. 

Is there only one size Fluff Trough? 

Yes, we currently only have one size but will release a larger Fluff Trough in 2020. We will start taking pre-orders soon. 

What are the dimensions of the Fluff Trough?

Height: The base of the bowl (where the food is placed) is 5 inches from the ground.

Dimensions: 7.25 x 7.5 x 10 inches 

What kind of breeds use the Fluff Trough? 

The original Fluff Trough was designed for small to medium size flat faced breeds, but also works well for mini pigs, cats, senior pets, pets with mobility issues and other small to medium pets.

If you have a question about what size to purchase for your pet, please contact us at dine@flufftrough.com and include picture of your fur baby for reference. 

Is it safe for raw foods?

Yes, the Fluff Trough is suitable for all types of food because it's dishwasher safe and non-porous. The Fluff Trough includes a FDA food safe silicone insert that is highly resistant to damage from extreme temperatures and doesn't harden, crack, peel or become brittle over time. 

My pet has medical/health issues that prevent them from eating from traditional bowls. Do you think the Fluff Trough will help my pet eat better? 

We have not done any clinical trials, but customers have shared the Fluff Trough has been beneficial for their pets with the following medical conditions: 

  • IVDD
  • Myelopathy 
  • Neurological issues
  • Cleft Pallets 
  • Collapsed Trachea 
  • Esophagus Issues 
  • Blindness 
  • Vestibular Disease 
  • Underbites 
  • Missing Teeth 
  • Long Tongue 

Do you ship to all countries?

Yes, we ship to all countries because we want all pets that need the Fluff Trough to get it. Some countries outside of the U.S. may charge additional Customs or VAT charges. These charges are out of our control and the responsibility of the buyer. The Fluff Trough and silicone insert is heavier than most dog bowls so the cost to ship and insure the package internationally is more expensive. 

My order has been in transit for longer than I expected. What should I do?

Please note UPS and USPS are delayed - it may look your package is in "pre-shipment" status or stuck in transit but we are assured that this is normal right now. We apologize for any inconvenience.