FAQ

When will the Water Hole be back in stock? 

We are in the process of manufacturing more Water Holes and working around the clock to make them available as many COVID-19 disruptions, including staff shortages, lockdowns slowing down or stopping the manufacturing process, and shipping delays due to a surge in e-commerce (more shipments than transport methods available). Please sign up for our email list at the bottom of the homepage of our website and follow us on Facebook and Instagram for product updates. We apologize for the inconvenience. 

How many sizes of Fluff Trough do you have? 

We have a standard Fluff Trough and a Fluff Trough XL. Please refer to our Size Guide to determine the best size for your pet. Also feel free to email us at orders@flufftrough.com so we can provide additional guidance. Please note we now sell sets of stackable Fluff Trough lifts so you can customize the height of both size Fluff Troughs for your pet! 

Do you have a Water Hole and Binge Blocker (slow feeder) insert for the Fluff Trough XL ready yet? 

We are in the process of manufacturing a Water Hole insert and Binge Blocker insert for the Fluff Trough XL. The current Water Hole and Binge Blocker inserts being sold on the website only fit the standard size Fluff Trough. 

What kind of breeds use the Fluff Trough? 

The original Fluff Trough was designed for small to medium size flat faced breeds, but also works well for mini pigs, cats, senior pets, pets with mobility issues and other small to medium pets.

If you have a question about what size to purchase for your pet, please contact us at dine@flufftrough.com and include picture of your fur baby for reference. 

Is it safe for raw foods?

Yes, the Fluff Trough is suitable for all types of food because it's dishwasher safe and non-porous. The Fluff Trough includes a FDA food safe silicone insert that is highly resistant to damage from extreme temperatures and doesn't harden, crack, peel or become brittle over time. 

My pet has medical/health issues that prevent them from eating from traditional bowls. Do you think the Fluff Trough will help my pet eat better? 

We have not done any clinical trials, but customers have shared the Fluff Trough has been beneficial for their pets with the following medical conditions: 

  • IVDD
  • Myelopathy 
  • Neurological issues
  • Cleft Pallets 
  • Collapsed Trachea 
  • Esophagus Issues 
  • Blindness 
  • Vestibular Disease 
  • Underbites 
  • Missing Teeth 
  • Long Tongue 

Do you ship to all countries?

Yes, we ship to all countries because we want all pets that need the Fluff Trough to get it. Some countries outside of the U.S. may charge additional Customs or VAT charges. These charges are out of our control and the responsibility of the buyer. The Fluff Trough and silicone insert is heavier than most dog bowls so the cost to ship the package internationally is more expensive. 

My order has been in transit for longer than I expected. What should I do?

We are a small business and utilize shipping carrier services like USPS and UPS to ship orders. Please note we cannot guarantee carrier transit times so if you select 2-day shipping, it doesn't mean your order will arrive at your house in two days because it may take up to 5 days to process your order at our warehouse (we usually do same day shipping but high order volumes may require extra time). We are on a pickup route and the shipping carriers don't scan packages in real-time anymore so while it may seem like your package has not shipped, it is most likely with a shipping carrier on the way to a processing center to be shipped. 

Please note UPS and USPS are delayed due to COVID-19 impacts - it may look your package is in "pre-shipment" status or stuck in transit but we are assured that this is normal right now. If your shipment is lost by the carrier, we will file a Missing Mail inquiry in order to ship a new order. We apologize for any inconvenience.