When will the Water Hole be back in stock?
We apologize we don't have a surplus of Water Holes in stock. We are experiencing supply chain delays coupled with high demand for the product. Our team is working hard to get the product back in stock, as well as to prevent and minimize further supply chain delays.
As a small company, we are currently experiencing challenges with having one supplier and with stainless steel being one of the most difficult materials to machine (mold and form).
The process to make the stainless steel insert involves stamping a sheet of stainless steel, laser cutting the edges and polishing the final product. This process requires the use of a large hydraulic press to punch a sheet of stainless steel into a die to form a three dimensional shape.
Since the Water Hole is such a unique shape, the stamping process must be precise. This means our manufacturing team has to be diligent during the manufacturing process and repair / modify / tweak the stamping process and tooling to ensure the product is made well. Unfortunately, this is not a fast process and many things can go wrong which takes time and specialized engineering experience to fix.
Getting the Water Hole back in stock is our #1 priority and we will continue to post updates on social media. We are unable to provide an exact "Back in Stock" date due to logistics, transportation slowdowns and service disruptions. We are sincerely sorry for these delays.
How many sizes of Fluff Trough do you have?
We have a standard Fluff Trough and a Fluff Trough XL. Please refer to our Size Guide to determine the best size for your pet. Also feel free to email us at email@example.com so we can provide additional guidance. Please note we now sell sets of stackable Fluff Trough lifts so you can customize the height of both size Fluff Troughs for your pet!
Do you have a Water Hole and Binge Blocker (slow feeder) insert for the Fluff Trough XL ready yet?We are in the process of manufacturing a Water Hole insert and Binge Blocker insert for the Fluff Trough XL. The current Water Hole and Binge Blocker inserts being sold on the website only fit the standard size Fluff Trough. We apologize that these products have been delayed. Due to the ongoing supply chain issues caused by COVID, resolving these issues has monopolized our time and resources. We sincerely apologize for this inconvenience.
What kind of breeds use the Fluff Trough?
The original Fluff Trough was designed for small to medium size flat faced breeds, but it also works well for mini pigs, cats, senior pets, pets with mobility issues and other small to medium pets.
If you have a question about what size to purchase for your pet, please contact us at firstname.lastname@example.org and include picture of your fur baby for reference.
Is it safe for raw foods?
Yes, the Fluff Trough is suitable for all types of food because it's dishwasher safe and non-porous. The Fluff Trough includes a FDA food safe silicone insert that is highly resistant to damage from extreme temperatures and doesn't harden, crack, peel or become brittle over time.
My pet has medical/health issues that prevent them from eating from traditional bowls. Do you think the Fluff Trough will help my pet eat better?
We have not done any clinical trials, but customers have shared the Fluff Trough has been beneficial for their pets with the following medical conditions:
- Neurological issues
- Cleft Pallets
- Collapsed Trachea
- Esophagus Issues
- Vestibular Disease
- Missing Teeth
- Long Tongue
Do you ship to all countries?
Yes, we ship to all countries because we want all pets that need the Fluff Trough to get it. Some countries outside of the U.S. may charge additional Customs or VAT charges. These charges are out of our control and the responsibility of the buyer. The Fluff Trough base and silicone insert are heavier than most dog bowls so the cost to ship the package internationally is more expensive.
We have Fluff Trough partners in several countries now, please check the bottom of our home page for a list of all international retailers.
My order has been in transit for longer than I expected. What should I do?
We are a small business and utilize shipping carrier services like USPS and UPS to ship orders. Please note we cannot guarantee carrier transit times so if you select 2-day shipping, it doesn't mean your order will arrive at your house in two days because it may take up to 3 days to process your order at our warehouse (we usually do same day shipping but high order volumes may require extra time). We are on a pickup route and the shipping carriers don't scan packages in real-time anymore so while it may seem like your package has not shipped, it is most likely with a shipping carrier on the way to a processing center to be shipped.
Please note UPS and USPS are delayed due to COVID-19 impacts - it may look like your package is in "pre-shipment" status or stuck in transit but we are assured that this is normal right now. If your shipment is lost by the carrier, we will file a Missing Mail inquiry in order to ship a new order. We apologize for any inconvenience.